Microsoft logo

Microsoft Voice Solutions

All-in-the-cloud solution or bring your own voice solution carrier to Microsoft 365

What is Microsoft Voice?

Microsoft 365 Business Voice is a cloud-based telephony solution in Microsoft Teams that offers phone system capabilities like call park, call forwarding, auto attendants, call queues, audio conferencing, and calling plans. Business Voice can be added to Office 365 and Microsoft 365 subscriptions that include Microsoft Teams (up to 300 licenses).

If you’re a small to medium business (300 or fewer people), Microsoft now bundles Phone System with a Domestic Calling Plan.

Determining which Microsoft Voice Solution is right for your organization.

First, you need to consider what your needs are:

Phone Number

Read More

Call Routing and Dial Plans

Read More


Read More

Location-Based Routing

Read More

Cloud Voice Features

Read More

Migrate Existing Voice

Read More

All-in-the-cloud,  connect your own carrier, or a mix between all-in-the-Cloud and third-party carriers? The solution you choose depends on your current and future needs, such as:

  • Whether you want—or are required—to retain functionality provided by your on-premises deployment.
  • Whether you want to keep your existing operator contract
  • What is your plan to anage the PSTN calling services and Session Border Controllers (SBCs)
  • Your need to interoperate with 3rd party PBXs and other voice solution equipment.
  • Availability of Calling Plans in your country.

Questions to consider:

  • Do you want to move on-premises users to the cloud?
  • Is Microsoft’s PSTN Calling Plan available in your region?
  • Is your preferred operator a participant in the Microsoft Operator Connect Program?
  • Do you want or need to keep your current voice carrier? For example, do you need to keep your current carrier because of an existing contract?
  • Do you have an existing on-premises legacy PBX that you want or need to keep?
  • Does your current legacy PBX offer unique features that are critical to your business?
  • Do any or all of your users require features not currently offered in Phone System?

Contact Us