All-in-the-cloud solution or bring your own voice solution carrier to Microsoft 365
Microsoft 365 Business Voice is a cloud-based telephony solution in Microsoft Teams that offers phone system capabilities like call park, call forwarding, auto attendants, call queues, audio conferencing, and calling plans. Business Voice can be added to Office 365 and Microsoft 365 subscriptions that include Microsoft Teams (up to 300 licenses).
If you’re a small to medium business (300 or fewer people), Microsoft now bundles Phone System with a Domestic Calling Plan.
First, you need to consider what your needs are:
Phone Number
Call Routing and Dial Plans
Emergency
calling
Location-Based Routing
Cloud Voice Features
Migrate Existing Voice
All-in-the-cloud, connect your own carrier, or a mix between all-in-the-Cloud and third-party carriers? The solution you choose depends on your current and future needs, such as: